bj baji Privacy Policy

1 Introduction and Applicability

bj baji is an online betting and casino platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") explains how bj baji collects, stores, uses and protects users' personal information.

This Policy applies to the bj baji website, mobile application and all related services. By registering on our platform or continuing to use our services, you agree to the terms set out in this Policy. This Policy should be read alongside our Terms and Conditions, which govern the overall terms of your account and use of the platform.

We believe you should have full control over your personal information. We are therefore being transparent about how your information is handled.

2 Information We Collect

bj baji may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number
• Address and district

2.2 Contact Information

• Mobile number (required for payments via bKash, Nagad and Rocket)
• Email address

2.3 Financial Information

• Deposit and withdrawal transaction details
• Mobile banking account details (bKash, Nagad, Rocket)
• Bank account details (if bank transfer is used)

2.4 Platform Usage Information

• Login time and device type
• Gaming activity history
• Betting patterns and preferences
• IP address and device identifiers

2.5 Voluntarily Provided Information

• Messages or complaints sent to customer support
• Information provided through surveys or feedback forms

3 How We Collect Information

bj baji collects information in the following ways:

1. Registration process: Information you provide directly when creating an account.
2. Identity verification (KYC): Documents required during the account verification process.
3. Transaction records: Every financial activity — deposits, withdrawals and on-platform transactions — is recorded automatically.
4. Cookies and technology: Certain information is collected automatically while you use the website or app.
5. Customer service: Information collected when you seek assistance via live chat or email.

4 How We Use Information

bj baji uses your information only for the following legitimate purposes:

4.1 Service Operations

Your information is used to create and manage accounts, verify logins, process deposits and withdrawals, and manage betting activity. Financial information is accurately verified to ensure a minimum deposit of ৳300 and a minimum withdrawal of ৳500.

4.2 Identity Verification and Security

Identity verification is essential to prevent fraud and unauthorised access and to maintain financial security. This significantly reduces the risk of account theft and financial fraud.

4.3 Bonus and Promotion Management

Account and transaction information is used to accurately deliver the 150% first deposit bonus (up to ৳10,000), VIP weekly cashback and other offers.

4.4 Customer Support

Relevant account information is used to resolve your issues through 24/7 live chat and email support. Support is provided in both Bengali and English.

4.5 Responsible Gaming

As part of our Responsible Gaming programme, information is analysed to detect unusual gaming patterns and protect users.

4.6 Fulfilling Legal Obligations

Retaining certain information to maintain records required under applicable laws and regulations is a legal obligation.

5 Sharing Information with Third Parties

bj baji does not sell your personal information to any third party. However, information may be shared on a limited basis in the following cases to operate the service:

1. Payment providers: bKash, Nagad, Rocket and banks (such as Dutch-Bangla Bank, Islami Bank and BRAC Bank) receive the information necessary to process transactions.
2. Technology partners: Trusted technology service providers have limited access to information for platform operations and security.
3. Legal authorities: We may be required to provide information to the relevant authorities as part of a court order or legal process.
4. Fraud prevention services: Limited information is shared with specialised service providers to detect and prevent fraudulent activity.

Before sharing information with any third party, we ensure that they also comply with appropriate data protection standards.

6 Data Storage and Retention

bj baji retains your information for as long as your account is active and as needed to provide the service. Even after an account is closed, certain information must be kept for a specified period due to legal obligations.

6.1 Retention Periods

• Account information: for as long as the account is active and for a defined period after closure
• Transaction records: as required by law for maintaining financial records
• Customer service communications: for as long as needed for issue resolution and reference

6.2 Deletion of Information

Once the retention period has ended or there is no longer a legal obligation, your personal information is securely deleted or anonymised so that it can no longer be linked to you in any way.

7 Data Security Measures

bj baji takes industry-standard technical and organisational measures to keep your information secure:

7.1 Technical Security

• SSL encryption: All data transfers are encrypted using SSL/TLS protocols.
• Firewall and anti-DDoS protection: Advanced security layers to prevent unauthorised access and cyber attacks.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Two-factor verification (OTP): OTP is used to secure logins and transactions.

7.2 Organisational Security

• Only authorised staff have access to personal information.
• All staff receive regular training on data protection.
• Access to information is strictly controlled and documented.

No digital system is entirely free of risk. If you have any security concerns, please contact us directly.

8 Cookies and Tracking

The bj baji website and app use cookies and similar technologies, primarily for the following purposes:

8.1 Essential Cookies

These cookies are essential for remembering your login state, maintaining session security and keeping the platform's core functions running. Disabling them may prevent the platform from working properly.

8.2 Functional Cookies

These store language preferences, display settings and user preferences to create a more convenient experience.

8.3 Analytics Cookies

Anonymous statistical data is collected to understand how the website is being used, which helps improve the platform.

You can control or delete cookies from your browser settings. However, disabling certain cookies may mean that not all platform features are available to you.

9 User Rights

As a user of the bj baji platform, you have the following rights:

9.1 Right to Access

You may request to know what information we hold about you. On the basis of a written request, we will provide details of the information stored.

9.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations.

9.4 Data Portability

Where technically feasible, your information may be provided in a readable format.

9.5 Right to Object to Processing

You may object to the use of your information for marketing or promotional communications, and action will be taken accordingly.

To exercise any of these rights, please contact our customer service team. We will respond within a reasonable time. For more information, you can visit our FAQ section where answers to common questions are available.

10 Protection of Minors

All services of bj baji are for persons aged 21 or above only. We do not intentionally collect any personal information from minors.

An age verification step is included in the registration process. If any user provides false information about their age, their account will be cancelled and their transaction records will be reviewed.

If you suspect that a minor has registered on our platform, please inform us immediately. We will close that account and delete the information.

11 Policy Changes

bj baji reserves the right to change this privacy policy as needed. Changes will be published on this page and the "Last Updated" date will be updated.

For significant changes, you will be notified in advance via your registered email or mobile. Continued use of the platform after changes will be considered as your acceptance of the new policy.

If you have any questions about any aspect of the policy, please contact us before the changes take effect. To learn more about us, visit the About Us page.

12 Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us through the following ways:

For privacy-related requests, write "Privacy Request" in the subject line and contact us from your registered email address so we can verify your identity quickly.